Salesforce / ServiceMax

Name of the position: Salesforce / ServiceMax

Location: Remote

Contract-3 Months

Responsibilities:

• Provide application and business process consulting for implementation of ServiceMax application software (including configuration & or customization)
• Deliver ServiceMax enhancements implementations from inception to roll-out.
• Work with client business users to identify and define the business & technical solution architectures to fulfill the client's business needs.
• Support clients with Integrations using common middleware tools and standard SFDC components.
• Work with client business users to identify and define the business & technical solution architectures to fulfill the client’s business needs.
• Use structured quality methodologies, manage project risks, and lead training activities.
• Assist with projects that include strategy development, requirements definition, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing.
• Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)
• Translate complex technical issues into terms that business users and the Executive Sponsor can understand
• Balance and prioritize multiple concurrent projects with minimal input from management.
• Drives ServiceMax enhancements to ServiceMax Methodology, Process, and Product

Qualifications:

• 7+ years of relevant consulting or industry experience
• Hands-on technical experience with ServiceMax
• 7+ years of hands-on technical experience with Salesforce.com
• Ability to document client requirements and translate solutions for the requirements, leveraging configuration, customization, and integration as required to meet the client requirements.
• Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.
• Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution
• Hands-on Experience with Contracts, Warranties, Entitlements Management.
• Configure SFDC and portals, including but not limited to developing custom objects, workflow business rules, and validation rules.
• Strong technical foundation including Advanced structured programming, understanding of RDMS concepts and structures, structured system analysis, code repositories and design patterns, etc.
• 3+ years of experience developing with the SFDC platform (e.g. Lightning Components, Configuration (WF, Validation Rules), Visual force, Apex, Process Builders, Triggers, Chatter, Data Loaders, DX, etc.)
• Developing triggers, customization, data migration, and integration preferred
• Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
• Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.
• Strong communication skills, both written and verbal.
• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
• Bachelor’s Degree
• Salesforce Certifications preferred.

Required Skills & Qualifications:

Responsibilities:

• Experience working in the eCommerce industry managing high-volume applications with an experience of 7 yrs or more.
• Expertise in application development with IBM (Sterling) Order Management Fulfillment Suite with a minimum of 4 to 5 yrs of experience.
• Implementation Experience in Sterling order management with versions greater than 9.0 is preferred. Experience in XML, XSD, SOAP, and REST services.
• Expertise in at least one application server; Websphere MQ or JBoss or Weblogic.
• Subject matter expertise in building large-scale retail B2C web applications using Supply Chain and Logistics Systems.
• IBM Sterling Order Management System Configuration Deployment Toolkit (Sterling CDT), Global Inventory Visibility. Caching technologies are a plus.
• Comprehensive SDLC experience including strong design skills uses of UML and patterns.
• Agile and Waterfall implementation principles and practices.
• Use of version control management such as SVN, CVS, or GIT.
• Production environment deployment and maintenance.
• Provide support in troubleshooting/investigations pertaining to order management systems.
• Respond quickly to critical requests.
• Ability to analyze and design the data models. Solid hands-on understanding of DB for the Web environment.
• Performance tuning and optimization for scalability and high availability.
• Upgrading experience on IBM Sterling Order Management System to 9.3 or higher is a plus.
• Experience working on Omni Channel Implementations with IBM Sterling OMS is a plus.
• Exposure to Cassandra is a plus.

Share your resume at "Yashpreet.kaur@spiralmantra.com" with the title "Salesforce / ServiceMax."