Improved Fleet Utilization With ServiceNow Integration

Client Overview

Our client is a reputed cement manufacturer in India who relied heavily on outdated manual processes for operational needs. These redundant processes caused inefficiencies, errors and delays in fully serving their customers. Moreover, this fragmented process also caused issues with fleet management making logistical bottlenecks impossible to conquer.

With growing demands an inability to fulfil them at the right time, they sought the help of our remote solutions team. After carefully assessing their business problem, we implemented ServiceNow integrated with Oracle Transportation Management (OTM). This integration worked wonders in evening out fleet tracking, route planning and transport-dispatch team coordination.

Challenge

When they expanded; manual logistic coordination caused frequent delays. Dispatch officers and transporters lacked real-time visibility, adding to the chaos. Additionally, the bidding process was unstructured with zero clarity in the end process. Despite doing well in the cement industry, these operational bottlenecks created a widening gap in their efficiency.

Our Solution

We implemented a central logistics management solution using ServiceNow OTM. This solution replaced the need for manual coordination; helping dispatch teams maintain greater control over the route. Additionally, our digital bidding system helped faster transporter selection. With centralized dashboards, real-time visibility and better bid management, our solution truly helped the client achieve larger business goals.

Business Outcome

The successful implementation of an automated digital bidding platform with live tracking led to better business outcomes. Now, centralized dashboards provide instant visibility into load status, vehicle availability and bid history.

Overall, integrating our client’s existing API with ServiceNow ensured end-to-end traceability in the logistic process.