Integrating AI Chatbot for Seamless Customer Experience

Client Overview

Our client is a real estate company works in the greater Portland, Oregon area. Specialising in eco-friendly and sustainable residential properties, their customer base is mostly eco-conscious homebuyers and sellers. Their unique approach combines cutting-edge green technology with Pacific Northwest charm. With rising demand in sustainable properties- the firm was seeing a growth in customer base. But this also meant difficulty to keep up with large enquiry volumes. That’s when we offered them ai solutions to easen operational load.

Challenge

Our client’s team members were finding it difficult to segregate and respond to huge volumes of customer query. That’s why they wanted Spiral Mantra team to implement an AI chatbot that would help in making selling and buying property more efficient.

Our Solution

We started by figuring out their business needs to make sure we offered them a cost effective solution with maximum impact. Keeping their pain point in mind, our chat bot was built to improve their team effectiveness as well as user experience. Furthermore, it also helped customers by asking them the right set of questions. This not only helped them serve better but also gather all necessary information for a smooth deal negotiation.

Business Outcome

Our bot implementation made buying and selling a super easy process. Agents could now spare their valuable time to focus on other task such as marketing properties, negotiating and closing deals. Plus, the 24*7 availability of our bot made it much more comfortable for users to ask property queries at their own convenience.