Powering Healthcare with Salesforce

Client Overview

A leading NGO from Medford, Massachusetts, our client supports low & middle-income countries with strategies, tools, and easily available healthcare.

Their larger mission is to make healthcare accessible to more people and save as many lives as possible of the vulnerable. By using Salesforce we provided a foolproof solution that managed complex operational challenges.

Challenge

Although a very old establishment, our client’s team lacked the technical expertise to manage Salesforce efficiently. This led to poor donor and patient record matches during a medical emergency. Additionally, since data wasn’t managed properly this led to poor communication among staff members causing more inaccuracies.

Business Outcome

Being an esteemed healthcare provider meant it was important to manage client and donor information in a single place of truth. With our Salesforce integration service, we helped them overcome these operational blockers—streamlining everything in a single place for end-to-end visibility.