Smarter Credit Decisions Powered by Salesforce

Client Overview

Our client is a financial services provider with expertise in providing small to large-ticket loans to businesses. With specialization in project funding and working capital solution for SMEs, they played a major role in scaling growing businesses. So far, they have facilitated over 450 project fundings ranging from $15 million to $10 billion and have established themselves as a trusted partner for businesses seeking capital infusion.

Challenge

Before coming to us, our client faced major challenges that impacted their ability to scale and close loans efficiently. Plus, their background verification model lacked automation, leading to confusion and delays. Their legacy loan system slowed down approvals, creating issues during peak periods.

To top it all, their manual calculation of customized repayment plans was error-prone. This reduced closure speed, impacted their business.

Our Solution

Our Salesforce-powered lending platform modernized our client's loan origination and credit evaluation process. This helped enhance their business workflows, reduce manual dependency and improve the decision-making process. Furthermore, our predictive credit risk and scoring models helped automatically generate personalized repayment plans for every customer. And all of these changes bettered transparency and control across the lending lifecycle.

Business Outcome

Supported by Spiral Mantra’s salesforce consulting expertise, our client witnessed significant growth in their business. With our end-to-end automation, they improved their loan process significantly. This resulted in a 60% drop in the processing time. Plus real time credit profiling and predictive risk modeling improved loan approval accuracy. This also impacted their automated repayment plans, improving their overall portfolio. In short, we can say that our smart solution boosted their positioning in the market.