Transforming Mutual Fund Operations Through ServiceNow

Client Overview

Operational inefficiencies, manual processing & compliance penalties were costing our BFSI client a fortune. As a top IT consulting services company, we leveraged ServiceNow's OTM to deploy a custom solution for their mutual fund operations. With a user-friendly, self-service portal and risk assessment workflows in place, our client was able to improve their operational issues.

Challenge

Longer response times caused a bad experience for our client’s users. This along with a fragmented distribution system, caused chaos.

Our Solution

Operational inefficiencies were costing our mutual funds client a fortune. We addressed their challenges with a customized ServiceNow solution. This was meant to automate repetitive task, improve regulatory process within the company and help them scale. Implementing our self-service investor and distributor portal was truly a blessing! This helped them improve their communication process; improving everyone's user experience. We also took care to implement all possible loopholes when it came to risk assessment and compliance workflows. This approach indeed brought a structure to the process, along with bringing transparency to the previous fragmented operations.

Business Outcome

By implementing ServiceNow solution, our client witnessed a significant boost in their overall process.The possibility of a central view meant data silos could be avoided, offering better visibility between distributors and stakeholders. This modernized distribution framework reduced operational inefficiencies, automated onboarding process and improved customer acquisition process completely.